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Policies
Policies
At Threaded from Heaven, we want every student and family to know exactly what to expect when participating in our classes, programs, camps, and events.
Please review the policy that applies to your registration. Some programs have additional policies based on their specific schedule, tuition structure, attendance requirements, or registration terms.
General Studio Policies
Applies to all students, families, customers, and participants.
Includes studio safety, communication, Customer Portal, text messaging, studio closures, photos and videos, customer conduct, and other general studio information.
Kids & Teen Monthly Program Policies
Applies to our ongoing monthly programs, including:
- Kids Learn to Sew
- Little Stitchers
- Teen Sewing Lab
- Other designated Kids & Teen Monthly Programs
Includes monthly tuition, registration fees, sibling registration benefit, attendance, parent-managed make-up classes, withdrawal, re-enrollment requirements, workbooks, and program-specific policies.
View Kids & Teen Monthly Program Policies
Adult Classes & Workshops
Applies to adult sewing and crochet classes, workshops, and instructional sessions.
Includes registration and payment, cancellations, missed classes, class transfers, supplies, equipment, and other adult class requirements.
View Adult Class & Workshop Policies
Camps & Special Programs
Applies to summer camps, seasonal programs, and special programs or events that have policies different from our regular classes.
Because these programs may have different schedules, materials, enrollment limits, and cancellation requirements, please review the specific policies provided with your registration.
View Camps & Special Programs Policies
Policy Acknowledgment
A parent/guardian or participant must acknowledge the applicable policies during registration before registration can be completed.
By checking the policy acknowledgment box, you confirm that you have had the opportunity to read and review the applicable policies and agree to comply with them as a condition of registration and participation.
If you have questions about a policy before registering, please contact Threaded from Heaven.
General Studio Policies
Welcome to Threaded from Heaven Sewing & Crochet Studio!
Our goal is to provide a creative, welcoming, and safe environment where children, teens, and adults can learn, create, and enjoy the art of sewing, crochet, and other creative activities.
These General Studio Policies apply to all students, customers, and participants unless a specific class, program, camp, or event has additional policies.
Studio Arrival
Students may arrive no more than 5 minutes before their scheduled class or activity.
Please do not arrive early, as instructors and staff may be preparing the studio for the upcoming class.
Studio Safety
Sewing, quilting, crochet, and crafting involve the use of equipment and tools that require proper care and attention.
Students and participants are expected to follow all instructor and staff safety instructions.
Closed-toe shoes are required for sewing classes and programs.
Students who are unable to safely follow studio safety procedures may be asked to discontinue participation.
Participation & Studio Environment
We strive to provide a welcoming, supportive, and inclusive environment for all students.
Because classes are conducted in a group setting and may involve sewing machines, needles, scissors, irons, and other equipment, Threaded from Heaven reserves the right to determine whether our group learning environment is an appropriate setting for an individual student's needs and safety.
Parents/guardians are encouraged to speak with the studio before enrollment if they have questions about their child's ability to participate successfully in a group setting.
Photos & Videos
Photos and videos may be taken during Threaded from Heaven classes, programs, camps, events, and activities.
These images may be used for Threaded from Heaven's marketing, social media, website, advertising, and promotional purposes.
Communication
Email is an important source of communication from Threaded from Heaven.
Parents/guardians and adult participants are responsible for keeping their email address and other contact information current in their customer account.
Customers who choose to opt in to text messaging may also receive important studio communications by text, including:
- Studio closures
- Schedule changes
- Class reminders
- Special activities
- Program announcements
- Time-sensitive information
Text messaging is an optional communication method.
Threaded from Heaven no longer uses Remind for studio communication.
Customer Portal
The Threaded from Heaven Customer Portal allows customers to manage important information related to their account and registrations.
Depending on the program, customers may be able to:
- View registrations
- Manage student information
- Review account information
- Manage attendance
- Mark a student absent
- Review available make-up classes
- Register for an eligible make-up class when space is available
Parents/guardians and adult participants are responsible for keeping account information current and using the Customer Portal when required.
Inclement Weather & Studio Closures
Threaded from Heaven generally follows Gwinnett County Public Schools (GCPS) decisions regarding weather-related school closures.
Because Threaded from Heaven is an independent business, families should always look for a direct communication from Threaded from Heaven before assuming the studio is closed.
Closure announcements and schedule changes may be communicated by email and, for customers who have opted in to text messaging, by text message.
Social media may also be used as an additional source of information, but customers should rely on direct communication from Threaded from Heaven for official closure information.
Refunds
Unless a specific program or event policy states otherwise, payments are final.
Individual class, program, camp, workshop, and event policies may contain additional cancellation, transfer, or refund requirements.
Personal Belongings
Students and customers are responsible for their personal belongings while at the studio.
Threaded from Heaven is not responsible for lost, damaged, or misplaced personal items.
Customer Conduct
We are committed to maintaining a positive environment for students, families, instructors, and staff.
Respectful communication and appropriate behavior are expected from all students, parents, guardians, customers, instructors, and staff.
Threaded from Heaven reserves the right to address behavior or conduct that interferes with the safety, learning experience, or operation of the studio.
Program-Specific Policies
Because our programs operate differently, additional policies may apply.
Please review the policy that applies to your registration:
- Kids & Teen Monthly Program Policies
- Adult Class & Workshop Policies
- Camps & Special Programs Policies
By registering for a class, program, camp, workshop, or event, you acknowledge that you have reviewed and agree to the applicable policies.
Kids & Teen Monthly Program Policies
These policies apply to Threaded from Heaven's ongoing monthly sewing programs, including Kids Learn to Sew, Little Stitchers, Teen Sewing Lab, and other programs designated as Kids & Teen Monthly Programs.
Please read these policies carefully before completing registration.
Program Structure
Our Kids & Teen Sewing Programs are designed as an ongoing learning experience. Students progress through our curriculum while developing sewing skills, confidence, creativity, and independence.
The program follows a 9-month academic calendar from August through May.
Open enrollment may be available throughout the program year based on class availability.
Sibling Registration Benefit
We are happy to offer a registration benefit to families enrolling more than one sibling in our Kids & Teen Monthly Programs.
The first enrolled sibling pays the full $35 annual registration fee. Each additional sibling receives a $20 Sibling Registration Benefit.
Because the registration system processes the registration fee at the time of enrollment, the $20 benefit will be applied as a credit to the family account after the additional sibling's registration is completed.
The credit will remain on the family account and will be applied toward the following month's tuition payment. The credit is not available as cash or an immediate refund.
The Sibling Registration Benefit:
- Applies to each additional sibling enrolled under the same family account.
- Is limited to $20 per additional sibling.
- Is applied as an account credit after registration.
- May not be combined with another registration-fee discount or promotion unless specifically stated by Threaded from Heaven.
Monthly Tuition
The program operates on a 9-month academic calendar. Rather than collecting the full program tuition at one time, total tuition is divided into nine equal monthly payments.
Monthly tuition is due on the 1st of each month.
Tuition is based on enrollment in the program and the reservation of the student's space. It is not based on the number of classes attended during an individual month.
Tuition remains due whether or not a student attends their scheduled class.
Monthly tuition is structured to account for holidays and the academic calendar, allowing families to have a consistent monthly payment.
Automatic Payment & Late Fees
Families are encouraged to keep a valid payment method securely stored on their customer account.
When automatic payment is selected, tuition will be processed according to the studio's established billing schedule.
If payment is unsuccessful, an invoice or payment notification will be sent.
A $25 late fee will be added to tuition that remains unpaid after the 3rd of the month.
Missed Classes
We understand that students occasionally need to miss class.
A missed class does not result in a tuition credit or refund.
Parents/guardians are encouraged to mark their student absent as soon as they know the student will not attend.
Parent-Managed Make-Up Classes
Threaded from Heaven provides families with the ability to manage eligible make-up classes directly through the Customer Portal.
If your student will miss their regularly scheduled class:
- Log into your Customer Portal.
- Mark your student as Absent.
- Review available make-up classes.
- Select and register for an available class.
This system puts parents/guardians in control of scheduling their student's make-up.
Make-Up Availability
Make-up classes are based entirely on availability.
A make-up class is only available when another eligible class has an open seat.
Threaded from Heaven cannot guarantee that an available make-up class will be offered.
If all eligible classes are full, the missed class does not create a tuition credit or refund.
Parents/guardians are responsible for checking the Customer Portal and completing the make-up registration process.
Students may not attend another class as a make-up without completing the required registration.
Make-up classes:
- Are subject to availability.
- Must be scheduled through the Customer Portal.
- Cannot be transferred to another student.
- Cannot be exchanged for a refund or tuition credit.
- Do not extend the student's enrollment period.
The studio may also offer designated make-up opportunities from time to time based on staffing and availability.
No-Shows & Attendance
Parents/guardians are encouraged to notify the studio through the Customer Portal when a student will be absent.
Repeated failure to provide notice of absences may be considered an attendance concern when determining eligibility for future enrollment.
Regardless of whether notice is provided, tuition remains due because tuition reserves the student's place in the program.
Refunds & Credits
All tuition payments are final.
We do not provide refunds or tuition credits for:
- Missed classes
- No-shows
- Unused make-up opportunities
- Lack of available make-up space
- Failure to schedule a make-up
- Early withdrawal without the required notice
If Threaded from Heaven cancels a class, the studio will determine the appropriate resolution, which may include a make-up opportunity, credit, or refund.
Withdrawal / Cancellation
A minimum of 30 days' written notice is required to withdraw from the monthly program.
Because tuition reserves the student's place in the program, families remain financially responsible for tuition during the required 30-day notice period.
Classes and tuition may not be transferred to another student.
Re-Enrollment Tuition Deposit
Threaded from Heaven reserves the right to require a $150 Re-Enrollment Tuition Deposit before accepting registration for a returning student whose previous enrollment history includes payment, attendance, or account concerns.
This may include:
- Previous unpaid or delinquent tuition
- Previous account collection concerns
- Repeated missed classes without notice
- Failure to follow attendance procedures
- Failure to follow the studio's cancellation policy
- Other unresolved account or enrollment concerns
The Re-Enrollment Tuition Deposit is an advance payment toward tuition and is not an additional program fee or penalty.
When the student remains enrolled through the program year and the account remains in good standing, the $150 deposit will be applied toward the student's final month of tuition.
If the student withdraws without providing the required 30-day written notice or the account otherwise becomes delinquent, the studio may apply the deposit toward outstanding tuition or other amounts owed.
A student may be required to provide a Re-Enrollment Tuition Deposit even if a previous account balance has subsequently been paid in full.
Sewing Workbook
The sewing workbook curriculum contains sewing information, projects, and patterns and is generally used for approximately 9–12 months.
As students advance to another curriculum level, a new workbook may be required.
Each additional curriculum workbook is currently $40.
Supplies
Parents/guardians are responsible for providing required student supplies.
We encourage students to select fabrics and supplies that reflect their individual creativity.
Threaded from Heaven offers fabric, sewing notions, patterns, and other supplies for purchase.
Drop-Off & Pick-Up
Students may arrive no more than 5 minutes before their scheduled class.
Students must be checked in through the studio's electronic check-in system.
Students will only be released to individuals authorized on the student's account.
Parents/guardians are responsible for maintaining current authorized pick-up information.
Adult Class & Workshop Policies
Welcome to Threaded from Heaven!
Our adult sewing and crochet classes and workshops are designed to provide a fun, creative, and supportive environment where adults can learn new skills and enjoy the creative process.
These policies apply to adult classes, workshops, and instructional sessions unless a specific class description provides additional requirements.
Registration & Payment
Payment is required at the time of registration unless otherwise stated.
Your registration reserves your seat in the class.
Because class sizes are limited, registrations cannot be held without payment.
Cancellations & Refunds
All payments are final unless otherwise stated in the specific class or workshop description.
Because our classes have limited seating, refunds are generally not available for cancellations, missed classes, or failure to attend.
If you are unable to attend, you may contact the studio to determine whether your registration can be transferred to another eligible session, subject to availability and studio approval.
Transfers are not guaranteed.
Missed Classes
Adult classes are scheduled instructional experiences and are not based on monthly enrollment.
If you miss your scheduled class, the class fee is not refunded.
Make-up opportunities are not guaranteed and are dependent upon the type of class and available space.
Some classes may not be eligible for make-up instruction.
Class Transfers
Requests to transfer a registration to another class date must be made before the scheduled class whenever possible.
Transfers are subject to availability and studio approval.
Once a class has begun, transfers may not be available.
Registrations may not be transferred to another person without prior approval from Threaded from Heaven.
Class Length
Class times are provided as a guideline for the instructional experience.
Threaded from Heaven reserves the right to conclude a class once the scheduled curriculum or project instruction has been completed.
Instructors may adjust the pace of instruction based on the needs of the class.
Supplies & Materials
Each class description will identify what is included in the registration fee and what students are responsible for bringing.
Unless specifically stated otherwise, students are responsible for purchasing or providing required project materials and supplies.
Threaded from Heaven offers a selection of fabrics, yarn, notions, tools, patterns, and other supplies for purchase.
Sewing Machines & Equipment
When a class includes use of a Threaded from Heaven sewing machine or other studio equipment, students will receive instruction on proper operation and use.
Students are expected to follow all equipment and safety instructions.
Studio Safety
Closed-toe shoes are required for sewing classes.
Students are expected to follow instructor directions and all studio safety procedures.
Threaded from Heaven reserves the right to stop an activity if it is determined that continuing would create a safety concern.
Camps & Special Programs Policies
Threaded from Heaven offers a variety of camps, seasonal programs, special programs, and creative experiences throughout the year.
Because these programs may have different schedules, staffing requirements, project materials, enrollment limits, and registration terms, specific policies may apply to each individual camp or special program.
Please review the information provided with your specific registration before completing payment.
Registration & Payment
Registration and payment reserve the student's space in the program.
Program spaces are limited and are available on a first-come, first-served basis.
Specific payment schedules, deposits, and balance-due dates will be provided with the individual program registration.
Cancellations & Refunds
Registration fees and payments are non-refundable.
Cancellations, missed classes, missed workshops, missed events, and failure to attend do not qualify for a refund or tuition credit.
Please review your schedule carefully before completing registration. Registration reserves your space in the class, program, or event, and that space may not be available to another customer once registration is completed.
Missed Days
Missed camp or special program days do not qualify for prorated tuition, refunds, or make-up days unless specifically stated in the individual program description.
Transfers
If a program allows registration transfers, requests must be made according to the individual program's stated transfer policy.
Transfers are not guaranteed and are subject to availability and studio approval.
Supplies & Materials
Each camp or special program will identify what materials and supplies are included and what participants are responsible for providing.
Threaded from Heaven may offer required or recommended supplies for purchase.
Drop-Off & Pick-Up
Parents/guardians are responsible for following the specific drop-off and pick-up procedures provided for their student's camp or program.
Students will only be released to individuals authorized on the student's account.
Parents/guardians are responsible for maintaining current emergency contact and authorized pick-up information.
Extended Hours
Extended Hours Camp Fees: Must Sign up
Early Drop Off (8:30- 9:00 am) – $50.00 per student per week or $10.00 per day
Late Pick Up (4:00- 4:30 pm)– $50.00 per student per week or $10.00 per day
We schedule our instructors to accommodate registered camp sessions. Pictures & Videos: Photos and videos that are taken are used for marketing purposes
Safety & Participation
Students are expected to follow all instructor and staff directions and studio safety procedures.
Closed-toe shoes are required for sewing and craft activities.
Threaded from Heaven strives to provide a welcoming and supportive environment for all students.
Because camps and special programs may involve sewing machines, needles, scissors, irons, craft tools, and other equipment, Threaded from Heaven reserves the right to determine whether a student can safely participate in the program environment.
Communication
Important camp and program information may be communicated by email.
Customers who opt in to Threaded from Heaven text messaging may also receive important updates by text, including schedule changes, reminders, closures, and time-sensitive information.
Customers are responsible for keeping their contact information current.
Inclement Weather & Studio Closures
Threaded from Heaven generally follows the Gwinnett County Public Schools (GCPS) decisions regarding weather-related closures.
Because Threaded from Heaven operates independently, customers should look for direct communication from the studio regarding any closure or schedule change.
Closure information may be communicated by email and, for customers who have opted in to text messaging, by text.
Photos & Videos
Photos and videos may be taken during camps and special programs and may be used for Threaded from Heaven marketing, social media, website, advertising, and promotional purposes.
Program-Specific Policies
Additional policies may apply to individual camps or special programs.
When additional policies apply, they will be provided as part of the registration information and are considered part of the registration terms.